Lotus in Bloom Esthetics

This Cancellation and Terms of Service Policy Agreement ("Agreement") is a legally binding contract between Lotus in Bloom Esthetics LLC dba Lotus in Bloom Esthetics & Skin Care ("Company") and any user, client, or individual engaging with the Company's website, services, products, memberships, packages, or communications. By accessing, booking, utilizing, or engaging with the Company's services, you agree to be bound by the following terms and conditions. 1. CANCELLATION, NO SHOW AND APPOINTMENT POLICIES Clients must provide a minimum of 24 hours' notice for cancellations or rescheduling. Cancellations or changes made with less than 24 hours' notice will be subject to a cancellation fee of 50% of the scheduled service price and the credit card on file will be charged automatically. If the client reschedules and receives the missed service within 7 days of the assessed fee the cancellation fee will apply to the total cost of the service. Clients who fail to appear for a scheduled appointment without prior notice will be charged 100% of the scheduled service price. The credit card on file will be charged automatically. Clients arriving more than 7 minutes late may have their appointment shortened to accommodate the remaining time available, or may need to reschedule. Full service fees will still apply. Clients who miss or cancel three (3) or more appointments without proper notice within a 12-month period may be required to pay in full at the time of booking for future appointments or may be restricted to same-day bookings only. All appointments must be booked in advance via phone, online booking system, or in-person. A valid credit or debit card is required to secure all appointments. 2. PAYMENT TERMS Payment for all individual services is due at the time of service. Packages and memberships must be paid in full or according to the agreed payment plan at the time of purchase. The Company accepts cash, credit cards, debit cards, and gift certificates. The Company requires a non-refundable deposit to secure appointments for new clients of $1 and may also require a deposit for certain premium services or service packages. Deposits will be applied to the total service cost if the appointment is kept. Gratuities and Tips for estheticians are customary but optional. Average gratuities range between 20 - 35% of the service total. 3. CHARGEBACK POLICY Chargebacks are strictly prohibited unless; The Company has failed to deliver services explicitly outlined in a signed service agreement; The client has provided documented evidence of service failure;The client has contacted the Company directly and scheduled a resolution consultation; and The Company has not made reasonable efforts to rectify the issue within 14 business days. Any chargeback filed without following the dispute resolution process outlined in Section 10 shall be deemed fraudulent and a material breach of this Agreement. The Company reserves the right to pursue the following remedies for fraudulent chargebacks; Recovery of the original disputed amount; Recovery of chargeback processing fees and administrative costs; Punitive damages up to three (3) times the amount charged back; Reporting to credit bureaus and collection agencies; Legal action to recover all costs including attorney's fees. All disputes must first be addressed directly with the Company management via email tolotusinbloomesthetics@gmail.com or phone at +1 (612) 688-2306 before initiating any chargeback. Failure to do so constitutes bad faith and may result in additional penalties. 4. REFUND POLICY All services rendered are non-refundable. If a client is unsatisfied with a service, the Company will work with the client to find a reasonable resolution, which may include a complimentary adjustment treatment or service credit for future use. Retail products are non-refundable once opened or used. Unopened products may be returned within 7 days of purchase with original receipt for store credit only. Defective products may be exchanged for the same product within 7 days of purchase with receipt. All service packages are non-refundable once purchased. Package pricing reflects a discounted rate, and packages cannot be refunded for unused services. Membership fees are non-refundable. Membership benefits and unused credits expire upon cancellation according to the membership agreement terms. 5. ACKNOWLEDGMENT & ACCEPTANCE BY BOOKING, ATTENDING, OR PAYING FOR ANY SERVICE, PURCHASING ANY PRODUCT, ENROLLING IN ANY MEMBERSHIP OR PACKAGE, OR ENGAGING WITH THE COMPANY IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST OPT OUT AS DESCRIBED IN SECTION 21 AND REFRAIN FROM USING THE COMPANY'S SERVICES. 6. CONTACT INFORMATION For questions about these Terms of Service, to schedule a dispute resolution consultation, to request call recordings, or to submit an opt-out request, please contact: Lotus in Bloom Esthetics LLC dba Lotus in Bloom Esthetics & Skin Wellness 5901 Brooklyn Blvd Suite #111 Brooklyn Center, MN 55429 +1 (612) 688-2306 lotusinbloomesthetics@gmail.com https://lotusinbloomesthetics.glossgenius.com/ Effective Date: October 31st, 2025 This Agreement constitutes the entire agreement between the parties regarding the subject matter herein and supersedes all prior agreements, understandings, and communications, whether written or oral. Privacy Policy regarding business phone 612-688-2306 This business phone number is used to reach owner and operator Payton Rogowski directly for answering questions and scheduling/modifying appointments. Clients may opt-in by verbally consenting to receive messages from this number. Lotus in Bloom Esthetics is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you communicate with us, including through SMS/text messaging. Information We Collect We may collect the following information when you contact us or schedule services: - Name - Phone number - Email address - Appointment details Any information you voluntarily provide during communication We do not collect or store payment information through SMS. How We Use Your Information We use your information solely for: - Scheduling appointments - Confirming or updating appointment details - Providing service‑related information - Responding to questions or support requests - Operational or transactional communication We do not use your phone number or any personal information for marketing or promotional messaging. Data Sharing Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt‑in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy explicitly excludes mobile opt‑in data. We may share information only when required by law or to comply with legal processes. Data Security We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse. Your Rights You may request to update or delete your personal information at any time by contacting us at lotusinbloomesthetics@gmail.com. Lotus in Bloom Esthetics Messaging Terms & Conditions By contacting us via SMS with your mobile number, you consent to receive customer care text messages from Lotus in Bloom Esthetics By opting in to receive SMS/text messages from Lotus in Bloom Esthetics, you agree to the following terms: 1. Program Description Our messaging program consists of general conversational messaging to answer questions, coordinate appointments, and provide customer support. We do not send marketing or promotional text messages. 2. Opt‑Out Instructions You can cancel SMS communication at any time. Text STOP to the phone number from which you received messages. After you send STOP: You will receive a confirmation message You will no longer receive SMS messages from us To rejoin, simply opt in again through any of our communication channels. 3. Help & Support If you are experiencing issues with the messaging program, you may: - Reply HELP for assistance - Email us directly at lotusinbloomesthetics@gmail.com - Call us directly at this business phone number. 4. Carrier Liability Mobile carriers are not liable for delayed or undelivered messages. 5. Message & Data Rates Message and data rates may apply for messages sent to you from us and from you to us. Message frequency will vary based on communication needs. For questions about your text or data plan, contact your wireless provider. 6. Privacy For questions regarding privacy, please refer to the Privacy Policy contained in this document.